Knowledge Base

Troubleshooting, how-tos, and answers organized by topic.

Installation & Activation

Serial numbers, licensing, and setup issues.

Downloads & Updates

Get the latest version and release notes.

Using Your Product

Feature guides and step-by-step tutorials.

Orders & Billing

Purchases, refunds, and account questions.

Privacy & Trust

Data handling and security practices.

Still Need Help?

Reach our support team directly.

Popular articles

Why does my serial number get rejected?

How do I move my license to a new computer?

Where do I find the full user guide for my product?

My download link expired — what now?

How do I request a refund?

Helpful articles

Design tips and workflow how-tos from the IMSI Design blog.

Turning My Living Room into an Elegant Dream Space →Turning My Living Room into an Elegant Dream Space (Mac) →Spring Awakening in the Garden – How to Plan Your Green Paradise →Spring Awakening in the Garden – How to Plan Your Green Paradise (Mac) →Functional and Stylish Kitchen Organization Tips for Modern Homes →Functional and Stylish Kitchen Organization Tips for Modern Homes (Mac) →Perfect Placement of Bathroom Accessories for a Beautiful Bathroom →Perfect Placement of Bathroom Accessories for a Beautiful Bathroom (Mac) →Design and Develop Sheet Metal Parts with Accuracy and Efficiency →Create Accurate Arc Shaped Slots with Ease →Batch Export One File Per Part →Enhance your workflow with the Redesigned Custom Tool Palette →Design Without Barriers: Multilingual Functionality →PBR Texture Packs: Realistic Materials for Every Project →