Ordering, payment, licensing, and returns work the same way across every IMSI Design and Encore storefront — only the sales contact and currency differ by brand. Find yours below, then use the FAQ underneath for anything else.
IMSI Design is committed to delivering exceptional customer service. Below are answers to frequently asked questions about placing online orders.
Click the Buy Now button on a product or catalog page, or resume a started purchase via the cart icon at top right.
Log in with your existing IMSI Design account, or complete a short registration form as a new customer (name, billing address, email, password).
Transactions are processed with SSL and SET encryption per ISO 8583 standards.
Yes, PayPal is accepted, as are phone orders via Purchase Order (PO) with preapproved terms. Contact [email protected].
Yes, unless otherwise specified.
Calculated at checkout; collected for U.S. orders from states where IMSI Design has a tax presence.
No, enter it as a continuous string.
Yes, exactly.
At the time you submit your order.
IMSI Design.
Instant confirmation email with download link and license key; install and activate after downloading.
Via the Download link in your confirmation email, or by pasting it into your browser. Choose Save the File; do not rename it.
Re-download your purchase for up to one year from order date. Add it after purchase via this link if not selected originally.
An optional physical backup copy shipped within 7 business days; requires your original license key. Request one after purchase from [email protected].
Perpetual, Subscription, Network/Floating, and Companion Licenses. Upgrade Policy covers versions up to five years old plus a year of Maintenance & Support. 30-day refund policy and release/holiday discounts.
For teams, TurboCAD for Windows offers Floating Licenses (1.5x a Standalone license per seat) and Network Licenses (2x per seat, plus a $100 initial setup fee).
Contact [email protected] for help.
In your Order Confirmation email, or via Order History and Details.
Re-check the case-sensitive code, then contact [email protected].
Usually a Windows registry-permissions issue; Run as Administrator once to resolve it.
Account Login > Order History and Details > (+) next to your order ID.
Emailed automatically, or available via My Software page.
Email [email protected] with product, version, and explanation; a completed ELOD/LOD is required. 30-day money-back guarantee applies only if not downloaded, installed, or activated.
Typically within 10 business days of the completed ELOD/LOD; up to 30 days to appear on your statement.
Yes, fully licensed, genuine, and up to date.
Yes, scanned and tested to be 100% free of viruses and spyware.
Used for transactions, cart contents, discount codes, and order attributes; no personal billing data stored.
Contact [email protected].