All formal letter formats contain the same basic elements. These are the Letterhead or Originating Address (your address), Date, Inside Address (address of the recipient), Salutation, Body of the Letter, Complimentary Close, and Reference. The illustration below shows the position of each of these elements.

November 20, 2000 Greg Matterion

V.P. New AccountsChroma Copier 15724 Ventura Blvd.

Studio City, CA 94216

Re: “XL‐1000” service contract

Dear Greg,

As per our conversation of Tuesday, November 17, here is the completed service contract for our new” XL‐1000” copier. We have decided to purchase the three‐year contract instead of

the standard one‐year service guarantee. A check for the

$375 total is enclosed.

Your assistant, Jerry Kershin, telephoned yesterday and went over some of the specifics of the contract. It is my understanding from him that we must provide insurance protecting our office staff as well as your company in the event of damage to or destruction of the leased equipment. For your reference, our insurance company is Travelstone Inc., located here in Los Angeles.

Thank you for the extra time and consideration you have taken in handling our account. We look forward to a long and fruitful association with Chroma Copiers.

Regards, Marion Roberts

Office Operations

Enc.

400 SUNDANCE BLVD. • LOS GATOS, CALIFORNIA 94947 • PHONE 319.378.