Frequently Asked Questions
Answers for installing, activating, and using your IMSI Design software. For ordering, billing, or account questions, we link out to imsidesign.com where those are handled.
Browse FAQs by product
Ordering, licensing, and account questions specific to your product.
Installation & Activation
Why does my serial number or unlock code get rejected?
Double-check you’re entering it exactly as shown — these codes are case-sensitive. If it still won’t take, see Documentation for your product’s install guide, or contact support below.
Where do I find my serial number?
It’s in your order confirmation email, and also retrievable anytime by logging into your account at imsidesign.com under Order History and Details.
Why does the software ask me to activate every time I open it?
This is usually a Windows registry permissions issue. Right-click the application’s icon and choose Run as Administrator — that resolves it in most cases.
Can I activate without an internet connection?
Yes, offline activation is available for air-gapped machines. Contact support below for the offline activation steps for your product.
Can I move my license to a different computer?
Yes — deactivate it on the old machine first, then activate on the new one. See the licensing section of your product’s user guide for the exact steps.
Downloads & Updates
Where do I get the latest version of my software?
Head to imsidesign.com and sign in to re-download from your order history, or check Documentation for what’s new in the current release.
My download link expired — what now?
Standard download links stay active for 3 months from purchase (up to a year with the Extended Download Service). Past that, sign in at imsidesign.com to regenerate your link.
Why isn’t my old software version supported anymore?
Very old releases were built for system environments our support team can no longer reproduce, so we can’t troubleshoot them reliably. If your product is several years old, upgrading is the fastest path to working support.
Using Your Product
Where do I find the full user guide for my product?
Every product has a complete guide under Documentation, organized by feature area — getting started, tools, and troubleshooting.
I can’t find an answer to a specific how-to question.
Try the Knowledge Base first — it’s organized by topic (installation, 3D modeling, rendering, file import/export) and covers common troubleshooting scenarios in depth.
What are the system requirements for my product?
System requirements are listed on each product’s page at imsidesign.com, and in the Getting Started section of its documentation.
Orders & Billing
How do I place an order or check on one?
All ordering, payment, and order-status tools live on the main site — visit imsidesign.com and sign in to Account → Order History and Details.
How do I request a refund?
Refunds follow a 30-day money-back guarantee (software must not have been downloaded, installed, or activated). Start a request via imsidesign.com support — full terms are in the site’s Refund Policy.
Is it safe to pay on your site?
Yes — checkout is encrypted end-to-end and IMSI Design never stores your full card number.
Privacy & Trust
Is this software genuinely licensed?
Yes — everything distributed through IMSI Design is fully licensed and kept up to date.
Is the software virus-free?
Every download is scanned and tested to confirm it’s free of viruses and spyware before release.
How is my data protected?
All information you submit is encrypted in transit. Full details are in the Privacy Policy on the main site.
Still Need Help?
How do I reach technical support?
Create a support ticket with the right team for your product:
- TurboCAD, DesignCAD, and most IMSI Design products: support.imsidesign.com/help
- Encore products: support.encore.com
- Punch Software products: support.punchsoftware.com
Is there a community or forum?
Yes — join the discussion for your product:
- TurboCAD: forums.turbocad.com
- DesignCAD: forums.designcad.com
- Punch Software / home design products: forums.punchsoftware.com