Answers for installing, activating, and using your IMSI Design software. For ordering, billing, or account questions, we link out to imsidesign.com where those are handled.
Double-check you’re entering it exactly as shown — these codes are case-sensitive. If it still won’t take, see Documentation for your product’s install guide, or contact support below.
It’s in your order confirmation email, and also retrievable anytime by logging into your account at imsidesign.com under Order History and Details.
This is usually a Windows registry permissions issue. Right-click the application’s icon and choose Run as Administrator — that resolves it in most cases.
Yes, offline activation is available for air-gapped machines. Contact support below for the offline activation steps for your product.
Yes — deactivate it on the old machine first, then activate on the new one. See the licensing section of your product’s user guide for the exact steps.
Head to imsidesign.com and sign in to re-download from your order history, or check Documentation for what’s new in the current release.
Standard download links stay active for 3 months from purchase (up to a year with the Extended Download Service). Past that, sign in at imsidesign.com to regenerate your link.
Very old releases were built for system environments our support team can no longer reproduce, so we can’t troubleshoot them reliably. If your product is several years old, upgrading is the fastest path to working support.
Every product has a complete guide under Documentation, organized by feature area — getting started, tools, and troubleshooting.
Try the Knowledge Base first — it’s organized by topic (installation, 3D modeling, rendering, file import/export) and covers common troubleshooting scenarios in depth.
System requirements are listed on each product’s page at imsidesign.com, and in the Getting Started section of its documentation.
All ordering, payment, and order-status tools live on the main site — visit imsidesign.com and sign in to Account → Order History and Details.
Refunds follow a 30-day money-back guarantee (software must not have been downloaded, installed, or activated). Start a request via imsidesign.com support — full terms are in the site’s Refund Policy.
Yes — checkout is encrypted end-to-end and IMSI Design never stores your full card number.
Yes — everything distributed through IMSI Design is fully licensed and kept up to date.
Every download is scanned and tested to confirm it’s free of viruses and spyware before release.
All information you submit is encrypted in transit. Full details are in the Privacy Policy on the main site.
Create a support ticket with the right team for your product:
Yes — join the discussion for your product: